Cancellation Policy

At Celltone Home Appliances, we understand that customers may sometimes need to cancel their orders. This policy explains the conditions and procedures for cancelling orders placed through www.celltone21.com.

1. Order Cancellation by Customer

Customers may request cancellation of their orders before the order has been dispatched.

To request cancellation, customers should contact our support team as soon as possible with their order number and registered contact details.

2. Orders Already Dispatched

Orders that have already been dispatched may not be eligible for direct cancellation.

In such cases, customers are requested to contact our support team for further assistance. Return requests, where applicable, will be handled according to our Return & Refund Policy.

3. Cancellation by Celltone

Celltone Home Appliances reserves the right to cancel an order under circumstances including:

  • Product unavailability or stock issues.

  • Incorrect product pricing or listing information.

  • Payment verification failure.

  • Incorrect or incomplete customer information.

  • Suspected fraudulent or unauthorized transactions.

  • Other circumstances beyond our reasonable control.

If an order is cancelled by Celltone after successful payment, an eligible refund will be initiated to the original payment method.

4. Refund for Cancelled Orders

For approved cancellations where payment has already been received:

  • Refunds will be initiated to the original payment method.

  • We aim to initiate refunds within 5–7 business days after cancellation approval.

  • The actual credit time may depend on the bank, card issuer or payment service provider.

5. Failed Transactions

If a payment is deducted from your account but the order is not confirmed, please contact us with the transaction reference number and payment details.

Our team will verify the transaction and assist with the appropriate resolution.

6. How to Request Cancellation

To cancel an order, please contact our customer support team with:

  • Order number.

  • Customer name.

  • Registered mobile number.

  • Registered email address.

  • Reason for cancellation.

Cancellation requests will be reviewed based on the current order and shipment status.

7. Contact Information

For cancellation-related enquiries, contact:

Celltone Home Appliances

107 / 108, Mahavir Ind. Estate, Opp. Malad Ind. Units Co-op. Soc. Ltd., Ramchandra Lane Extn., Kanchpada, Malad (West), Mumbai – 400064, India.

Email: sales@celltone21.com
Telephone: +91 2844 3436
Sales Enquiry: +91 88791 55057
Website: www.celltone21.com