Shipping & Delivery Policy

Celltone Home Appliances aims to deliver your orders safely and efficiently. This policy explains our shipping and delivery procedures for purchases made through www.celltone21.com.

1. Order Processing

Orders are processed after successful payment confirmation and order verification.

Processing time may vary depending on product availability, order volume and operational requirements.

2. Shipping and Delivery Time

Estimated delivery timelines will be communicated during checkout or through order confirmation.

Actual delivery time may vary depending on:

  • Customer delivery location.

  • Courier service availability.

  • Product availability.

  • Weather conditions and transportation delays.

  • Public holidays and unforeseen circumstances.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the customer completes the purchase.

Any applicable delivery fees will be included in the final order amount.

4. Order Tracking

Where tracking facilities are available, customers may receive shipment tracking details through email, SMS or other available communication channels.

Customers can use the provided tracking information to check their shipment status.

5. Delivery Address

Customers must provide a complete and accurate shipping address, including:

  • Full name.

  • Contact number.

  • House or building number.

  • Street or locality.

  • City and state.

  • PIN code.

Celltone Home Appliances will not be responsible for delivery delays caused by incorrect or incomplete address information provided by the customer.

6. Delayed or Undelivered Orders

If your order is delayed or you have not received your shipment within the communicated delivery timeline, please contact our support team.

We will coordinate with the relevant logistics partner to check the shipment status and assist with resolution.

7. Damaged Packages

Customers are advised to inspect the package at the time of delivery.

If the package appears damaged or the product is received in damaged condition, please take photographs or videos and contact our support team promptly.

8. Delivery Confirmation

Delivery confirmation may be provided by the courier partner through tracking updates, delivery notifications or other available delivery records.

9. Contact Information

For shipping and delivery-related enquiries, contact:

Celltone Home Appliances

107 / 108, Mahavir Ind. Estate, Opp. Malad Ind. Units Co-op. Soc. Ltd., Ramchandra Lane Extn., Kanchpada, Malad (West), Mumbai – 400064, India.

Email: sales@celltone21.com
Telephone: +91 2844 3436
Sales Enquiry: +91 88791 55057
Website: www.celltone21.com