Privacy Policy

At Celltone Home Appliances, accessible through www.celltone21.com, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase products from us.

1. Information We Collect

When you browse our website, place an order or contact us, we may collect:

  • Full name

  • Email address

  • Mobile number

  • Billing and shipping address

  • Order and purchase details

  • Payment transaction references and status

  • Information provided through contact and enquiry forms

  • Website usage, browser and device information

2. How We Use Your Information

We use your information to:

  • Process and deliver customer orders.

  • Confirm payments and generate invoices.

  • Provide order updates and customer support.

  • Handle returns, refunds and cancellations.

  • Improve our website, products and services.

  • Prevent fraudulent transactions and unauthorized activities.

  • Send promotional communications where permitted and with appropriate consent.

3. Payment Security

We use third-party payment gateway providers, including Cashfree Payments, to process online transactions.

Your payment information is processed through the payment gateway’s secure infrastructure. Celltone does not store complete debit card, credit card or UPI credentials on its website.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with:

  • Payment gateway providers for transaction processing.

  • Courier and logistics partners for order delivery.

  • Technology and website service providers.

  • Government authorities or regulatory bodies where legally required.

5. Cookies

Our website may use cookies and similar technologies to improve browsing experience, understand website traffic and remember user preferences.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Data Security

We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration or disclosure.

However, no internet-based transmission or electronic storage method can be guaranteed to be completely secure.

7. Your Rights

You may contact us to request access to, correction of or deletion of your personal information, subject to applicable legal and business record-retention requirements.

You may also request to stop receiving promotional communications.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

9. Changes to This Policy

We reserve the right to update this Privacy Policy whenever required. Changes will be published on this page with the revised effective date.

10. Contact Information

For privacy-related questions or requests, contact:

Celltone Home Appliances

107 / 108, Mahavir Ind. Estate, Opp. Malad Ind. Units Co-op. Soc. Ltd., Ramchandra Lane Extn., Kanchpada, Malad (West), Mumbai – 400064, India.

Email: sales@celltone21.com
Telephone: +91 2844 3436
Sales Enquiry: +91 88791 55057
Website: www.celltone21.com