Return & Refund Policy

At Celltone Home Appliances, customer satisfaction is important to us. We aim to provide quality kitchen accessories, gas lighters, stainless steel products and household essentials.

If you receive a damaged, defective or incorrect product, you can contact us for assistance under the following policy.

1. Return Eligibility

Customers may request a return under the following circumstances:

  • The product received is damaged.

  • The product is defective or not functioning properly.

  • The wrong product has been delivered.

  • The product received is significantly different from its description.

Return requests should be submitted within 7 days from the date of delivery.

2. Conditions for Returns

To qualify for a return:

  • The product should be unused and in its original condition, wherever applicable.

  • Original packaging, accessories, manuals and other supplied items should be retained.

  • Proof of purchase or order details must be provided.

  • Customers should provide photographs or videos showing the damage or defect, wherever requested.

Products damaged due to misuse, improper handling or unauthorized modifications may not qualify for a return.

3. Non-Returnable Products

Products may not be eligible for return in the following situations:

  • Products damaged after delivery due to customer misuse.

  • Products showing signs of unauthorized repair or modification.

  • Products returned without original accessories or essential components.

  • Products outside the applicable return period.

Any statutory consumer rights will remain unaffected.

4. How to Request a Return

To initiate a return:

  1. Contact our customer support team through email or telephone.

  2. Provide your order number and purchase details.

  3. Explain the reason for requesting a return.

  4. Share photographs or videos if required.

  5. Wait for confirmation and return instructions from our team.

Do not ship products back without receiving return instructions.

5. Refund Process

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund request.

Approved refunds will be initiated to the original payment method used during the purchase.

We aim to initiate approved refunds within 5–7 business days after approval. The actual credit to your account may take additional time depending on your bank, card issuer or payment service provider.

6. Refund for Failed or Duplicate Payments

If an amount is deducted from your bank account but the order is not successfully confirmed, please contact us with the transaction reference and order details.

Verified duplicate payments or unsuccessful transactions will be reviewed and eligible refunds will be processed through the applicable payment channel.

7. Shipping Charges for Returns

Where a return is approved because of a damaged, defective or incorrect product, return shipping arrangements will be communicated by our support team.

For other approved return requests, applicable shipping costs will be communicated before the return is arranged.

8. Exchanges

Product exchanges are subject to product availability and approval by our customer support team.

9. Contact Information

For return and refund assistance, contact:

Celltone Home Appliances

107 / 108, Mahavir Ind. Estate, Opp. Malad Ind. Units Co-op. Soc. Ltd., Ramchandra Lane Extn., Kanchpada, Malad (West), Mumbai – 400064, India.

Email: sales@celltone21.com
Telephone: +91 2844 3436
Sales Enquiry: +91 88791 55057
Website: www.celltone21.com